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5 Mistakes To Avoid When Upgrading Your POS

5 Mistakes To Avoid When Upgrading Your POS

In most cases, a point-of-sale (POS) system has a limited lifespan – about 10 years on the high end, and as little as three or four years on the low end. Upgrading an existing POS system can be a great way to extend the life of your POS and ensure compliance with industry best practices and guidelines, while utilizing new technology to improve customer service, support, and overall business workflows.

That said, POS systems are a major investment and, once up and running, are central to the way a merchant does business. Too often, though, these five common mistakes can derail even the simplest POS upgrades, and cost businesses time, money, and endless headaches.

Our advice? It’s simple: avoid, avoid, avoid. While upgrading a POS may be essential, these missteps aren’t.

1. Don’t Toss The Baby Out With The Bathwater
When a new POS system is released, it’s not uncommon to want to wipe the slate clean and start fresh with the latest and greatest. The reality, though? A merchant should try not to toss their legacy POS system out in the process. In addition to the time and money spent on a legacy POS system, there are a host of reasons a merchant can, and should, utilize their expensive investment.

2. Don’t Send Staff Back To School
Any new system comes with a bit of a learning curve – that’s just par for the course. But, too often, businesses launch new POS systems that are so complex that they can slow down operations for an extended period of time. Again, some adjustments aren’t uncommon, but shutting down or eliminating workflows because employees need to be retrained is, almost always, a mistake – and a costly one, at that.

3. Don’t Assume Today And Tomorrow Look The Same
In 2015, EMV payment standards became a reality in the U.S., and businesses were pushed to comply quickly. But, even though these changes were buzzed about for some time, many businesses didn’t realize how this compliance shift would impact them or their newly-integrated POS systems.

With the increased scrutiny on safety and security in financial transactions, the POS industry continues to evolve constantly. And, without the proper research and insights from your POS vendor, you could wind up investing time, talent, and budgets upgrading and, weeks or months later, need something else. It’s frustrating, but it happens. And given the changes in the payment process, it’s likely going to happen even more.

4. Don’t Assume More Is More
Sure, it’s tempting to opt for the POS system with the most features and functionality, but it’s even more important to understand the specifics of a business workflow. A good example? A restaurant POS needs to be simple and high-functioning – too many options, menus, and screens can easily slow down service, confuse staff, and lead to major customer satisfaction issues.

Before deciding on a system, merchants should think about their business, how staff and services interact with the POS and what, ultimately, would be most helpful in keeping everything running. Sometimes it’s all of the bells and whistles – sometimes it’s not. And, too often, business owners and decision-makers wind up with lots of added features that their staff simply doesn’t use.

5. Don’t Partner With A Sub-Par POS Vendor
There are countless POS vendors out there and many promise the world – all for pennies, it can seem. While it’s important to unpack wants, needs, and the relevant options out there, it’s equally important to opt for a POS provider who has a fool-proof system in place and top-notch customer support when something does go wrong. Because, no matter how good the system is and the staff are, problems do occur, whether technological or manmade. Without robust support, a merchant could easily be down for the count, with issues surrounding customer transactions, recurring billing, and more.

At MiCamp, we’re always laser-focused on integrity, competitiveness, and customer support. We want our merchants to find and leverage the right solutions for their business, knowing we always have their back. That’s why we developed MiPoint. With MiPoint, merchants can utilize the latest and greatest in payment technology and their legacy POS – supporting systems merchants have likely spent thousands of dollars, if not more, to develop, integrate, and implement. MiPoint integrates seamlessly with systems like MICROS and POSitouch, so merchants can keep the systems they’ve invested in, keep staff retraining to a minimum, and stay up to date with the latest PCI requirements. We’re committed to helping merchants avoid any potential missteps by creating a turnkey approach to POS upgrades. Get in touch to learn more.

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